This policy explains what personal information grand lotto collects, how it is used, and the steps we take to keep it secure. We are committed to handling your data responsibly and in line with applicable Philippine data protection standards.
When you register an account on grand lotto, we collect the personal information you submit during the sign-up process. This includes your full name, date of birth, contact number, and email address. We use this information to create and manage your account, verify your identity, and communicate with you about your account activity. You may also be asked to provide a copy of a valid government-issued ID as part of our identity verification process, which is required before your first withdrawal can be processed. Providing accurate and complete information is your responsibility, and submitting false details may result in account suspension.
If you contact our support team, we may also collect the content of your messages, your query details, and any supporting documents you choose to share. This information is used solely to resolve your concern and improve our service quality. We do not use support communications for marketing purposes without your explicit consent.
When you use the grand lotto platform, we automatically collect certain technical information about your device and browsing activity. This includes your IP address, device type, operating system, browser version, and the pages you visit within the platform. We also record session timestamps, game activity logs, and transaction histories associated with your account. This data helps us maintain platform security, detect unusual activity, and improve the overall user experience for players in the Philippines. None of this technical data is sold to third parties or used for purposes unrelated to operating and improving the platform.
We may use cookies and similar tracking technologies to remember your preferences and keep you logged in between sessions. You can manage cookie settings through your browser, though disabling certain cookies may affect how some features of the platform function. Our use of cookies is limited to what is necessary for the platform to operate correctly and securely.
To process deposits and withdrawals, we collect payment-related information such as your GCash number or bank account details. This information is used exclusively to facilitate transactions between your account and your chosen payment method. We do not store full payment credentials on our servers beyond what is necessary to process and verify your transactions. All payment data is handled in accordance with applicable financial security standards. If a transaction is flagged for review — for example, due to an unusual amount or a mismatch with your registered details — we may request additional verification before the transaction is completed.
The primary reason we collect your personal information is to operate your account and deliver the services you have signed up for. This includes processing your deposits and withdrawals, maintaining your game history, and ensuring that your account remains secure. We also use your information to verify that you meet the eligibility requirements for using the platform — specifically, that you are at least 21 years of age and based in the Philippines. Without this information, we would not be able to provide you with a functioning account or process any financial transactions on your behalf.
We may also use your contact details to send you important account-related notifications, such as confirmation of a successful deposit, a withdrawal update, or a security alert. These communications are considered essential to the operation of your account and cannot be opted out of while your account remains active. We do not send promotional messages without your prior consent, and you can update your communication preferences at any time by contacting our support team.
Grand lotto uses the information we collect to monitor for suspicious activity, prevent fraud, and comply with our legal and regulatory obligations. This includes reviewing transaction patterns, verifying account ownership, and cooperating with relevant Philippine authorities when required by law. If our systems detect activity that appears inconsistent with normal player behaviour — such as multiple accounts linked to the same device or payment method — we may place a temporary hold on the affected account while we investigate. Our goal is to protect all players on the platform and maintain a fair and secure gaming environment.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law. If you request account closure, your data will be retained for the minimum period required by our legal obligations before being securely deleted or anonymised. You may request information about our data retention practices by contacting our support team at [email protected].
We work with a limited number of trusted third-party service providers to operate the platform effectively. These include payment processors who handle your deposit and withdrawal transactions, identity verification services who confirm your age and identity, and technical infrastructure providers who host and maintain the platform. Each of these providers is given access only to the information they need to perform their specific function, and they are contractually required to handle your data securely and in accordance with applicable privacy standards. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.
We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Your data is shared externally only where it is strictly necessary to deliver the services you have requested, to comply with a legal obligation, or to protect the security and integrity of the platform. If we are ever required to disclose your information to a government authority or law enforcement body, we will do so only to the extent required by applicable Philippine law.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. You also have the right to withdraw consent for any data processing that is based on your consent, without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team by email at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and will not charge a fee for standard data access requests.
If you believe that your data has been handled in a way that does not comply with this policy or applicable law, you have the right to raise a complaint. We take all privacy concerns seriously and will investigate and respond to any complaint promptly. Our goal is to resolve all data-related concerns fairly and transparently, and we welcome feedback that helps us improve our privacy practices.
If you have any concerns about how your personal information is handled, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.